Withdrawal and refunds

Immediate access and withdrawal waiver

Immediate access following your express consent: you request provision of the digital content without waiting until the statutory period ends and acknowledge losing your right of withdrawal when provision begins. When these consents have been validly collected and confirmed, the purchase no longer benefits from withdrawal or a refund for a simple change of mind. Statutory guarantees still apply.

To receive digital content immediately, you may expressly request provision before the 14-day withdrawal period ends and expressly acknowledge losing that right when provision begins. These two consents are collected separately before payment in the ZENX cart and confirmed in the order confirmation email.

Once these conditions are met and provision has begun, the right of withdrawal can no longer be exercised under Article L. 221-28, 13° of the French Consumer Code. No change-of-mind refund is then offered. The digital nature of the product or downloading alone is insufficient: without valid, confirmed express consent, the consumer retains a statutory 14-day withdrawal period from conclusion of the contract. If its last day is a Saturday, Sunday, public holiday or non-working day, it extends to the next working day. Statutory guarantees and refunds required under them remain applicable in all cases.

Send your clear request to info@zenx-klaim.com, by post to the seller's address, or use the request available through your orders. Specify the order and products concerned. An acknowledgement is sent on a durable medium.

Refunds are made without undue delay, no later than 14 days after receipt of your decision, using the original payment method unless expressly agreed otherwise, without fees. For full withdrawal, stop using the content and delete copies; access may be disabled. No postal return of a file is required.

A file missing or not working?

Email info@zenx-klaim.com with your order number, the file concerned and the error message. I will look for a solution: resending the link, replacing the file or another remedy under statutory guarantees. Do not share passwords or bank details.

Refunds due under statutory guarantees follow statutory conditions and deadlines. This page does not reduce those rights. See the legal information box in the Terms of sale.

The free launch pack

If you withdraw from the entire main-guide order, the pack supplied free with that order may no longer be used. No fictional gift value is deducted from the refund. Packs purchased separately remain separate purchases.

Template to send

To Yassine OUADRIM, sole trader (EI), trading as ZENX, Gymnase Tony Parker, Île Martinet, 94220 Charenton-le-Pont, France, info@zenx-klaim.com:

I hereby give notice of withdrawal from my contract for provision of the following digital content: […]
Ordered on: […]
Order number: […]
Consumer's name: […]
Consumer's address: […]
Date: […]
Signature, only if submitted on paper: […]

This template is optional. Any clear statement expressing your wish to withdraw is suitable.

The seller

Yassine OUADRIM, sole trader (EI), trading as ZENX. French micro-enterprise.
SIREN: 898 223 201 · SIRET: 898 223 201 00010.
Registered business address: Gymnase Tony Parker, Île Martinet, 94220 Charenton-le-Pont, France.
Email: info@zenx-klaim.com · Telephone: 07 56 96 45 93.